•Fix problems quickly – Connect immediately to resolve issues, even through firewalls.
•Lower costs – Provide faster support to more users without additional staff and travel expenses.
•Keep productivity high – Remediate issues from your own desk.
•Report – Track, analyze and report on details regarding Remote Access sessions.
OFFER SEAMLESS SUPPORT
•No disruption to users – Remedy issues behind-the-scenes while users continue working.
•Attended or unattended – Access machines whether the end user is present or not.
•Secure connection – Access machines through a highly secure connection that has low impact on bandwidth.•Anytime access – Solve IT issues anytime, even outside of working hours from a mobile device
•Manipulate the file system – Move, copy and delete files remotely.
•Map network drives – Map drives, edit the registry and install software.
•Manage processes – View running processes and their sources they’re using, kill non-responsive processes and add a process check to monitor problem processes.
•Monitor dependencies – Show service dependencies and add a Windows Service Check to monitor problem services.
•Control services – Start, stop and restart services and change the startup type of a particular service.